Privacy Policy

Last updated: August 4, 2025

📋 TLDR (Summary)

  • 📧 We collect: Your email (for payment/account) and questionnaire answers
  • 🤖 AI Processing: Your answers go to OpenAI to generate your marketing plan
  • 💾 We store: Your questionnaire, AI output, and final PDF via Appwrite Cloud
  • 💳 Payments: Handled by Stripe (we only save your email from checkout)
  • 🔒 No selling: We never sell your data to third parties
  • ✋ Your rights: Contact us to access, update, or delete your data

Note: This is a simplified summary for your convenience. This summary is not legally binding. Please refer to the detailed policy below for the full legal terms.

This Privacy Policy explains how CoconutLaunch ("we", "us", or "our") collects, uses, and protects your personal information when you use our AI-powered marketing plan generation service. By using our service, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect the following types of information:

  • Email Address: Collected during payment checkout for account identification and communication purposes
  • Questionnaire Data: Business information, marketing preferences, goals, and other responses you provide in our questionnaire on create.coconutlaunch.com
  • Payment Information: Processed by Stripe (we do not store credit card details or payment information ourselves)

2. How We Use Your Information

We use your information to:

  • Generate personalized marketing plans using AI technology
  • Process payments and manage your purchase
  • Provide customer support and respond to your inquiries
  • Send you your completed marketing plan and related communications
  • Improve our service quality and user experience

We do not sell, rent, or share your personal information with third parties for their marketing purposes.

3. Third-Party Services and Data Processing

We work with the following trusted third-party services:

OpenAI

Your questionnaire responses are sent to OpenAI's servers for AI processing to generate your marketing plan. OpenAI processes this data according to their own privacy policy. For details on how OpenAI handles your data, please review OpenAI's Privacy Policy.

Appwrite Cloud

We store your questionnaire data, AI-generated content, and final marketing plan PDFs using Appwrite Cloud, a backend-as-a-service platform. Your data is stored securely in accordance with Appwrite's privacy and security standards. For more information, please refer to Appwrite's Privacy Policy.

Stripe

All payment processing is handled by Stripe. We do not store your credit card information or other sensitive payment details. Stripe processes payments according to their privacy policy and PCI DSS compliance standards. For details, please review Stripe's Privacy Policy.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this privacy policy. You may request deletion of your data at any time by contacting us, subject to any legal obligations we may have to retain certain information.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access to your personal data and information about how we process it
  • Correction of inaccurate or incomplete personal data
  • Deletion of your personal data
  • Restriction of processing in certain circumstances
  • Data portability (receiving your data in a structured format)
  • Objection to processing based on legitimate interests

To exercise any of these rights, please contact us at contact@coconutlaunch.com.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers are made in accordance with applicable data protection laws and that appropriate safeguards are in place to protect your information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of any material changes by updating the date at the top of this policy and, where required by law, by providing additional notice.

9. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us at contact@coconutlaunch.com.

We are committed to protecting your privacy and will respond to your inquiries promptly.